Account & Data Deletion
Account & Data Deletion
Last updated: 9 July 2026
How to request deletion
ConaSnap is operated by Conaprojekt, Luka Godnič s.p., Trstenik 74, 4204 Golnik, Slovenia.
To request deletion of your ConaSnap account and the personal data associated with it, email info@conasnap.com from the address associated with your account, with the subject “Account deletion”.
To protect your account, we may request additional information to verify your identity before processing a deletion request. We will process your request without undue delay and, in any event, within one month of receipt, unless a longer period is permitted under applicable law.
What we delete
On your request we delete:
- your user account and login credentials,
- your organisation profile,
- your projects,
- reports generated using the Service,
- voice recordings,
- transcripts of your voice recordings,
- AI-generated report content,
- uploaded photographs,
- uploaded company logos and branding assets,
- other personal data associated with your account, unless we are legally required to retain it.
Backups
Deleted data may remain in encrypted backup copies for a limited period until those backups are overwritten in the normal backup cycle. Backup data is not used for any other purpose.
What we retain, and why
We retain invoicing and payment records only where required by applicable tax and accounting laws (typically 10 years). These records are retained solely for compliance with those legal obligations and are not used for any other purpose.
We may also retain certain information where necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, or establish, exercise, or defend legal claims.
Active subscriptions
Deleting your account does not automatically cancel an active subscription. You must cancel your subscription separately via Stripe, our payment provider; contact us if you need help. Cancellation is governed by the Terms of Service.
Contact
Email: info@conasnap.com
Registered seat: Trstenik 74, 4204 Golnik, Slovenia
For more information about how we process and retain personal data, please see our Privacy Policy.